Payments are accepted through MasterCard and Visa only, through the applicable online application form. An application is only considered to be 'lodged' once fees are successfully received.
Refunds will not be provided in the following instances:
If an applicant changes their mind.
If an application lodged with Migration Services is not approved.
If a visa application lodged with the Department of Home Affairs is not granted.
Refunds will only be considered in the following instances:
If a technical issue results in multiple payments for the same application, or if the applicant is unaware the first application has been successfully lodged and resubmits multiple applications.
If migration policy guidelines change and an applicant is impacted.
In special circumstances, to be considered on a case-by-case basis.
A refund may be considered where there are special circumstances which may include but are not limited to:
circumstances that were beyond the applicant's control; and
circumstances that were not foreseen and which may result in distress or hardship.
A refund for special circumstances will not be considered where an applicant:
lodges more than one application for State nomination, including to be considered for a different State nominated visa sub-class;
lodges an application and then is invited to apply for the Skilled Independent visa (subclass 189) from the Department of Home Affairs;
lodges an application with incorrect, insufficient or false information; or
withdraws an application.
Refund payments are only made to the credit or debit card used for the initial payment. For more information on refunds see the Migration Services Fee Payment and Refund Policy. To request a refund, please complete and email the Migration Services refund request form to firstname.lastname@example.org.
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